Pre sale: demand 
Provide technical solutions Make a written offer Technical solutions Contract of sale
Sale: home delivery Field installation Cross-training machine Technical Support Lifetime maintenance
Sale: find fault Site Survey Situ repair or Depot Repair Compensation To provide the necessary parts
Investigate the work site with fault occurring, on-site repair, or return to repair, and provide required parts according to actual demand; investigate the work site with fault occurring, on-site repair, or return to repair, and provide required parts according to actual demand; investigate the work site with fault occurring, on-site repair, or return to repair, and provide required parts according to actual demand; BEILITE, founder of breaking hammer industry! Since the day of establishment, we are always centered on customer demand, focused on provide safe, conformable, high-quality, environment-friendly personal breaking hammer product and tools, and practical, honest, high-efficient and leading brand service experience, and devoted to set up an equal, mutual benefit, respect, and creditable cooperation relationship with the vast partners. We deeply and thoroughly understand the customer demand and the industry development trend, provide one-station high-efficient and innovative service experience for the vast consumers, customers and partners by affectionate, sincere and friendly service altitude, create value for customers, fulfill enterprise responsibility for the society, and push the health development of the industry service system, so as to win the trust of customers and the public. BEILITE products are spread over the life, and our service will provide protection for good life of Chinese people! High-quality product is the foundation for us to win the market trust, and high-quality service is the key to make every consumer satisfactory. BEILITE firstly puts forwards the brand-new “4Cs service mode”, provides fast, convenient and high-efficient service for customers. The after-sales service is the essential part of our product, it is our duty to make you enjoy better service when we provide high-quality product. BEILITE “4Cs service” covers four elements in terms of user reception, cost, convenient and fast, communication; it mainly includes: principle of consumer service first, measures for saving consumer expense, improvement of service convenience and enhancing of sincere communication; it aims to create “customer first and sincere service” harmonious mode.
In the zone where the sales/service network of BEILITE covers, the professional service team of BEILITE can be on your side at any time wherever you are, with the purpose of providing high-efficient, fast and warm service for you at any time. “Do what we say, do it better” is our promise.
Quality guarantee:
Thank you for choosing and purchasing “BEILITE” hydraulic breaking hammer!
Please read Operation and Maintenance Manual of Hydraulic Breaking Hammer before using it; on the basis of correctly understanding the content, start to use the “BEILITE” hydraulic breaking hammer, and correctly use and maintain the breaking hammer as required!
Ι.Quality guarantee:
Firstly, starting time of quality guarantee, please subject to the time filled on “installation and handover of breaking hammer & after-sales service report” in installation and handover. The report is the important basis when you enjoy the after-sales service; you must seriously fill and deliver it to the Company for filing by the company dealer or agent after installing; otherwise, you may not enjoy the after-sales service.
II. Warranty standard
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Name of part
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Quality guarantee deadline under correct using condition
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Example of no quality guarantee during quality guarantee period
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Guarantee standard of drill rod with diameter of
Ø45-Ø155
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Guarantee standard of drill rod with diameter of
Ø165-Ø210
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Middle cylinder body
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12 months or accumulated 2106 hours working time (subject to whichever comes first)
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6 months or accumulated 1080 hours working time (subject to whichever comes first)
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1. The hydraulic oil has foreign matter, and it exceeds the oil seal replacing time;
2. After two months, the cylinder body is pulled (for the pulling caused by the rupture of piston within the time of “three guarantees” can be guaranteed);
3. Inside and outside sleeves are excessive worn, and exceed the replacing time; for the long-term deflection, the replacing time of oil seal is exceeded;
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Piston, main valve
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12 months or accumulated 2106 hours working time (subject to whichever comes first)
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6 months or accumulated 1080 hours working time (subject to whichever comes first)
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1. The hydraulic oil has foreign matter, and it exceeds the oil seal replacing time, so that the pulling is happened;
2. The head part breaking or pulling is caused by not using the original drill rod, and excessive wear of inside and outside sleeves;
3. Piston pulling after two months;
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Front cylinder body
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6 months or accumulated 1080 hours working time (subject to whichever comes first)
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1. Front cylinder body is damaged for continuing working after continuously empty striking or rupture of flat pin
2. Damage is caused by not using the original flat pin;
3. Damage is caused by external impact;
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Back cylinder body
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12 months or accumulated 2106 hours working time (subject to whichever comes first)
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1. Damage is caused by external impact;
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Energy accumulator assembly (except for seal cup)
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12 months or accumulated 2106 hours working time (subject to whichever comes first)
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1. Damage of energy accumulator of caused by loosened bolt;
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Inner bush and outer bush
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3 months or accumulated 540 hours working time (subject to whichever comes first)
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1. Normal wear or improper operation;
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Flat pin
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3 months or accumulated 540 hours working time (subject to whichever comes first)
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1. Rupture caused by continuously empty striking;
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Full-body bolt, side plate bolt
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6 months or accumulated 1080 hours working time (subject to whichever comes first)
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1. It is caused by not screwing up regularly; (the details shall see Operation Description);
2. Damage caused by external impact (the details shall see Operation Description);
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Oil seal
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3 months or accumulated 540 hours working time (subject to whichever comes first)
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1. Not belong to guarantee scale;
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Outer shell
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3 months or accumulated 540 hours working time (subject to whichever comes first); for crack of weld joint within the quality guarantee period, customer needs to personally weld and solve;
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1. Outer shell is cracked by cross operation, and loosened side plate screw;
2. Crack caused by private reinforcing;
3. Crack of weld joint (customer needs to personally weld and solve it);
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Hose of breaking hammer
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3 months or accumulated 540 hours working time (subject to whichever comes first)
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1. Impact caused by external impact;
2. Damage caused by excessively adjusting pressure of overflow valve;
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Pin shaft and shaft sleeve
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3 months or accumulated 540 hours working time (subject to whichever comes first)
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1. Impact caused by external impact;
2. Damage caused by excessively adjusting pressure of overflow valve;
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Drill rod
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Refer to operation manual of drill rod
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Note: 1. The quality guarantee period of the unspecified part is 3 months or accumulated 540 hours working time (subject to whichever comes first)
2. The Company not undertakes the direct or indirect loss caused by the breaking hammer.
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